For Furry Friends PAWS Sanitizer Shampoo-Gentle (Puppies & Kitten)
Shipping Policy
Singapore Local Delivery
Non-Frozen Items
Order $59 and above to get free door-step delivery (except for remote areas). For orders below $59, a flat delivery fee of $5 applies.
Frozen Foods require a special handling delivery, please read carefully before you place the order.
- We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food. Re-delivery will be subjected to flat rate charges of $25.00
- In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement
Delivery Time
Deliveries are from Mon - Sat for Non Frozen Items and Wed - Sat for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$30 depends on your location).
Out of stock items
If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.
However, do note that if the order amount becomes less than $59, a flat $5 delivery fee applies.
International Delivery
Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.
After we received your order, we will send you a confirmation email, please acknowledge the email by simply replying back the email we sent. If no reply received, order will be cancelled and there will be 10% restocking fees.
For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time. Please don't choose the Singapore delivery and key in your overseas delivery, if you did, your order will be cancelled with 20% restocking fees.
Alternatively, if you have your forwarder, you may use your Singapore forwarder too.
Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check your custom regulation before you place an order with us, we will not be held for responsible if your order is confiscated due to the immigration regulations. any taxes incurred during import will be paid by buyer. if any parcel returned back to us, we will only refund the product(s) cost after 5% restocking fees and no refund for shipping fees as it has incurred shipping fees to send it over. any return shipping fees will paid by buyer at buyer cost.
Singapore Delivery Lead Times
Current lead times for delivery is 2-5 days depending on item in your orders.
Some items are usually will take additional 1-7 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.
Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.
International Lead Times
International Shipping will take a minimum of 10 working days and subjected to delay due to peak seasons or other reasons. You will receive shipping notification on your email once we shipped out your order. You can use the tracking to track your order.
We are not responsible of any delay caused by the transit and any lost parcel by your local delivery service.
Pre-Order
If you purchase our pre-order products, please check the ETA here, or you may contact us directly.
If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com
Return, Cancellation & Exchange Policy
Overseas shipment are not be able to be cancelled or refund after order is confirmed. when you purchased from overseas, this clause is covered under our terms & conditions before you check out.
To be eligible for a return/refund/exchange.
- Your item must be in the same condition that you received it, unworn or unused, with tags INTACT not cut off, with plastic wrapping (if any and unopened) and in its original packaging (NO furs, NO scratch, NO stain, NO tear).
- Any of the tags, or wrapping must be unopened, good condition meaning not torn and damages (NO furs, NO scratch, NO stain, NO tear).
- We are not be able to process if your item is purchased during clearance, pop-up, live streaming, bundles, with gift card, pre-order or received as gift.
- You’ll also need the receipt or proof of purchase and within 7 days after the delivery delivered dates.
NO EXCHANGE OR RETURN FOR ANY WEARABLES ACCESSORIES (INCLUDING CARRIER), BED, PERISHABLES ITEMS LIKE FOOD, TREATS, SUPPLEMENTS, ANY LIQUID OR BALM ITEMS.
NO CANCELLATION ONCE ORDER IS CONFIRMED. HOWEVER, WE DESERVE THE RIGHTS TO CANCEL ANY ORDER WHEN NECESSARY TO PREVENT FURTHER INCONVENIENCE FOR BOTH PARTIES.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp us within 7 days after the delivery date. we will not be able to do any exchange/refund if it is more than 7 days.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as treats, supplements & other food related), wearables accessories (such as leash, collars, harness, carrier, etc) and personal care goods (such as liquid / balm product) & Bed. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, preordered or gift cards and any goods that is not in original shape.
You can contact us at woof@shopthepaw.com or WhatsApp. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of any lost mail. An Items sent back to us without first requesting a return will not be accepted.
Exchanges
Once we received the return parcel, we will make changes on your current order and update you the status of the exchange.
Refunds
We will notify you once we’ve received and inspected your return after 3-14 working days and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method after deducting 10% restocking fees & delivery fees.
How much will you get back?
* Original total order - Delivery fees ($5.00 for regular delivery) - 10% restocking fees *
Example, if your total order is $100, delivery fees is $5 and 10% restocking fees of $10. You will receive $85 back to your original payment.
If rejected, you will need to come to our office to collect your item(s), or you can opt in for delivery at a fees.
Please remember it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.
You can always contact us for any return question at woof@shopthepaw.com or WhatsApp us.
PRODUCT DETAILS
For Furry Friends PAWS Sanitizer Shampoo-Gentle (Puppies & Kitten)
𝐏𝐫𝐨𝐛𝐚𝐛𝐥𝐲 𝐒𝐢𝐧𝐠𝐚𝐩𝐨𝐫𝐞'𝐬 𝟏𝐬𝐭 𝐒𝐚𝐧𝐢𝐭𝐢𝐳𝐞𝐫 𝐒𝐡𝐚𝐦𝐩𝐨𝐨 𝐦𝐚𝐝𝐞 𝐰𝐢𝐭𝐡 𝟏𝟎𝟎% 𝐍𝐚𝐭𝐮𝐫𝐚𝐥 𝐈𝐧𝐠𝐫𝐞𝐝𝐢𝐞𝐧𝐭𝐬.
𝐖𝐡𝐨 𝐧𝐞𝐞𝐝𝐬 𝐭𝐡𝐢𝐬 𝐛𝐚𝐝𝐥𝐲?
1. 𝑰𝒇 𝒚𝒐𝒖𝒓 𝒇𝒖𝒓𝒌𝒊𝒅𝒔 𝒔𝒎𝒆𝒍𝒍 𝒃𝒂𝒅 𝒋𝒖𝒔𝒕 𝒂𝒇𝒕𝒆𝒓 5 𝒅𝒂𝒚𝒔 𝒇𝒓𝒐𝒎 𝒔𝒉𝒐𝒘𝒆𝒓𝒊𝒏𝒈 𝒘𝒊𝒕𝒉 𝒕𝒉𝒆 𝒄𝒖𝒓𝒓𝒆𝒏𝒕 𝒔𝒉𝒂𝒎𝒑𝒐𝒐.
- Our P.A.W.S Shampoo can help furkids to smell fresh and clean even after one month from showering. There are no chemical residues that will react with their skin to cause bad odour, but with lots of great ingredients to benefit their skin.
2. 𝑰𝒇 𝒚𝒐𝒖𝒓 𝒇𝒖𝒓𝒌𝒊𝒅𝒔 𝒔𝒉𝒐𝒘 𝒔𝒊𝒈𝒏𝒔 𝒐𝒇 𝒊𝒕𝒄𝒉𝒊𝒏𝒈 𝒂𝒏𝒅 𝒓𝒆𝒔𝒕𝒍𝒆𝒔𝒔𝒏𝒆𝒔𝒔 𝒓𝒊𝒈𝒉𝒕 𝒂𝒇𝒕𝒆𝒓 𝒔𝒉𝒐𝒘𝒆𝒓𝒊𝒏𝒈.
- These are symptoms of chemical allergies, and by using P.A.W.S Shampoos, you can keep them away from the chemicals causing the itch and skin irritation problems.
3. 𝑰𝒇 𝒚𝒐𝒖𝒓 𝒇𝒖𝒓𝒌𝒊𝒅𝒔 𝒉𝒂𝒗𝒆 𝒔𝒌𝒊𝒏 𝒊𝒏𝒇𝒆𝒄𝒕𝒊𝒐𝒏𝒔 𝒆𝒗𝒆𝒓𝒚𝒘𝒉𝒆𝒓𝒆 𝒂𝒏𝒅 𝒚𝒐𝒖 𝒉𝒂𝒗𝒆 𝒅𝒊𝒇𝒇𝒊𝒄𝒖𝒍𝒕𝒊𝒆𝒔 𝒂𝒑𝒑𝒍𝒚𝒊𝒏𝒈 𝒐𝒖𝒓 𝒉𝒆𝒂𝒍𝒊𝒏𝒈 𝒃𝒂𝒍𝒎 𝒂𝒏𝒅 𝒍𝒐𝒏𝒈 𝒄𝒐𝒂𝒕𝒔 𝒌𝒆𝒆𝒑𝒊𝒏𝒈 𝒕𝒉𝒆 𝒊𝒏𝒇𝒆𝒄𝒕𝒊𝒐𝒏 𝒉𝒊𝒅𝒅𝒆𝒏.
- Showering with P.A.W.S Shampoo keeps them clean and fresh and can also reach all body parts to sanitize and remove infections easily.
4. 𝑻𝒉𝒆 𝒔𝒌𝒊𝒏 𝒊𝒔 𝒗𝒆𝒓𝒚 𝒅𝒓𝒚, 𝒇𝒍𝒂𝒌𝒚 𝒂𝒏𝒅 𝒇𝒆𝒆𝒍𝒔 𝒑𝒐𝒘𝒅𝒆𝒓𝒚.
- P.A.W.S Shampoo Rejuvenating can help moisturise dry skin and heal wounds very effectively. It has a very light, pleasant minty herbal scent to help furkids enjoy showering time.
5. 𝑰𝒇 𝒕𝒉𝒆 𝒄𝒖𝒓𝒓𝒆𝒏𝒕 𝒔𝒉𝒂𝒎𝒑𝒐𝒐 𝒚𝒐𝒖 𝒂𝒓𝒆 𝒖𝒔𝒊𝒏𝒈 𝒇𝒐𝒓 𝒚𝒐𝒖𝒓 𝒇𝒖𝒓𝒌𝒊𝒅𝒔 𝒕𝒂𝒌𝒆𝒔 𝒂𝒈𝒆𝒔 𝒕𝒐 𝒅𝒓𝒚 𝒄𝒐𝒎𝒑𝒍𝒆𝒕𝒆𝒍𝒚.
- A great benefit of 100% natural shampoos is that they can dry up 30% faster than chemical-based shampoos. No chemical residues hinder the evaporation process of the water on their skin and fur; thus, blow drying is so much faster, and it is easier to achieve complete dryness.
𝐆𝐞𝐧𝐭𝐥𝐞 version is suitable for even puppies, kittens and small animals
𝐑𝐞𝐥𝐚𝐱𝐢𝐧𝐠 & 𝐑𝐞𝐣𝐮𝐯𝐞𝐧𝐚𝐭𝐢𝐧𝐠 version is recommended for doggies only
𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:
𝐏.𝐀.𝐖.𝐒 𝐒𝐡𝐚𝐦𝐩𝐨𝐨 (𝐆𝐞𝐧𝐭𝐥𝐞): [Hypoallergenic, Refreshing, Anti-Bacterial]
offers a gentle and nourishing cleansing experience while providing essential antimicrobial and antioxidant skin protection. This exceptional shampoo is the perfect choice for puppies, kittens, and pets with skin allergies, as it is crafted with all-natural ingredients to ensure optimal safety and effectiveness.
𝐏.𝐀.𝐖.𝐒 𝐒𝐡𝐚𝐦𝐩𝐨𝐨 (𝐑𝐞𝐥𝐚𝐱𝐢𝐧𝐠): [Anti-Bacterial, Anti-Fungal, Reduce Inflammation, Calming]
is a soothing formula that aids in calming the mind, diminishing stress, and alleviating anxiety. With its antibacterial, antifungal, and anti-inflammatory properties, it becomes an advantageous choice for promoting skin health and wound healing. Moreover, it aids in regulating sebum production, making it beneficial for oily and acne-prone skin.
𝐏.𝐀.𝐖.𝐒 𝐒𝐡𝐚𝐦𝐩𝐨𝐨 (𝐑𝐞𝐣𝐮𝐯𝐞𝐧𝐚𝐭𝐢𝐧𝐠): [Reduce Inflammatory, Skin Repair, Anti-Itch, Anti-Dandruff]
stimulates blood circulation, regulates oil production, cleanse and clarifies the skin by removing impurities and excess oil. It soothes, heals and calms skin irritation, itchiness, and dryness, providing a comforting and therapeutic experience.
𝐏.𝐀.𝐖.𝐒 𝐒𝐡𝐚𝐦𝐩𝐨𝐨 𝐢𝐬 𝐧𝐨𝐭 𝐣𝐮𝐬𝐭 𝐚𝐧𝐲 𝐬𝐡𝐚𝐦𝐩𝐨𝐨. 𝐈𝐭 𝐢𝐬 𝐚 𝐬𝐚𝐧𝐢𝐭𝐢𝐬𝐞𝐫 + 𝟏𝟎𝟎% 𝐧𝐚𝐭𝐮𝐫𝐚𝐥 𝐢𝐧𝐠𝐫𝐞𝐝𝐢𝐞𝐧𝐭𝐬 𝐬𝐡𝐚𝐦𝐩𝐨𝐨 𝐟𝐨𝐫 𝐚𝐥𝐥 𝐟𝐮𝐫𝐤𝐢𝐝𝐬 𝐰𝐡𝐨 𝐚𝐫𝐞 𝐬𝐮𝐟𝐟𝐞𝐫𝐢𝐧𝐠 𝐟𝐫𝐨𝐦 𝐜𝐡𝐞𝐦𝐢𝐜𝐚𝐥 𝐚𝐥𝐥𝐞𝐫𝐠𝐢𝐞𝐬.
We will share some hidden benefits of our P.A.W.S Shampoo (as there is not enough space for us to put all the benefits on the label)
𝐇𝐢𝐝𝐝𝐞𝐧 𝐁𝐞𝐧𝐞𝐟𝐢𝐭 𝟏:
𝑾𝒉𝒊𝒕𝒆𝒏𝒊𝒏𝒈 𝒃𝒆𝒏𝒆𝒇𝒊𝒕𝒔 (For furkids whose fur colour is white in colour naturally. *Disclaimer: We can't turn a black or brown fur doggy/kitty to white fur colour.)
Before we understand how P.A.W.S Shampoo helps whitening, let's look at the root cause of the stains.
𝟏. 𝐏𝐨𝐫𝐩𝐡𝐲𝐫𝐢𝐧𝐬: It is a pigmentation found in the tears, saliva, urine, and faeces of dogs & cats.
𝟐. 𝐂𝐡𝐞𝐦𝐢𝐜𝐚𝐥 𝐚𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥 𝐜𝐨𝐥𝐨𝐮𝐫𝐢𝐧𝐠𝐬: Pawmoms usually love a pretty colour shampoo that smells SO GREAT. Yes, you guessed it right, they are most likely high in artificial colouring and fragrance to make the product looks nice and smell amazing.
𝐏.𝐀.𝐖.𝐒 has proven itself in removing 𝐏𝐨𝐫𝐩𝐡𝐲𝐫𝐢𝐧𝐬 very effectively. And our shampoo is made of 100% Natural Ingredients, without a trace of chemicals or artificial fragrance/colouring.
𝐋𝐞𝐭'𝐬 𝐝𝐨 𝐬𝐨𝐦𝐞 𝐦𝐚𝐭𝐡 𝐡𝐞𝐫𝐞:
P.A.W.S + 100% Natural Shampoo = No more 𝐏𝐨𝐫𝐩𝐡𝐲𝐫𝐢𝐧𝐬, No more 𝐂𝐡𝐞𝐦𝐢𝐜𝐚𝐥 𝐚𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥 𝐜𝐨𝐥𝐨𝐮𝐫𝐢𝐧𝐠𝐬 -> Achieving whitening benefits naturally!
𝐇𝐢𝐝𝐝𝐞𝐧 𝐁𝐞𝐧𝐞𝐟𝐢𝐭 𝟐:
𝑲𝒊𝒍𝒍 𝑭𝒍𝒆𝒂 & 𝑻𝒊𝒄𝒌𝒔 𝒃𝒚 𝒅𝒓𝒐𝒘𝒏𝒊𝒏𝒈 𝒆𝒇𝒇𝒆𝒄𝒕: Need to shower and massage the shampoo deep onto their skin to reach the flea and ticks body.
Fleas breathe through tubes called tracheae, which are tiny, branching tubes extending throughout the flea's body.
Ticks breathe through small openings called spiracles, similar to fleas, which allow air to pass in and out of their respiratory system. And the only thing that protects them from drowning, even in water, is 𝐖𝐀𝐗.
𝐏.𝐀.𝐖.𝐒 𝐒𝐡𝐚𝐦𝐩𝐨𝐨 can remove the wax layer protecting their respiratory system, and that's how we can kill them by drowning them naturally!
Ingredients:
𝐆𝐞𝐧𝐭𝐥𝐞: Electrolyzed Water, Extra Virgin Coconut Oil, Extra Virgin Olive Oil, Castor Oil, Potassium Hydroxide (Lye), Pure Vitamin E Oil (Tocopheryl Acetate)
𝐑𝐞𝐥𝐚𝐱𝐢𝐧𝐠: Electrolyzed Water, Extra Virgin Coconut Oil, Extra Virgin Olive Oil, Castor Oil, Potassium Hydroxide (Lye), Pure Vitamin E Oil (Tocopheryl Acetate), Pure Essential Oils - Pure Lavender Oil (Lavandula Angustifolia) and Pure Geranium Oil (Pelargonium Graveolens)
𝐑𝐞𝐣𝐮𝐯𝐞𝐧𝐚𝐭𝐢𝐧𝐠: Electrolyzed Water, Extra Virgin Coconut Oil, Extra Virgin Olive Oil, Castor Oil, Potassium Hydroxide (Lye), Pure Vitamin E Oil (Tocopheryl Acetate), Pure Essential Oils - Pure Peppermint Oil (Mentha Piperita) and Pure Frankincense Oil (Boswellia Carterii)
Instructions: Shake before each use. Massage a generous amount of shampoo gently into wet fur and skin. The amount of shampoo used depends on the length and thickness of the fur.
Storage: Store at a cool, dry place. Away from direct heat and sunlight.
Cautions: For external use only. Avoid contact with eyes. Keep out of reach of children. Discontinue use if irritation occurs.
Shelf Life: Best before opening 18 months, Expiry 24 months from Manufacturing Date.
Net Vol: 500ml
Made in Singapore, Distributed by For Furry Friends Pte Ltd
SIZE & FIT
REVIEWS
SHIPPING & RETURNS
Shipping Policy
Singapore Local Delivery
Non-Frozen Items
Order $59 and above to get free door-step delivery (except for remote areas). For orders below $59, a flat delivery fee of $5 applies.
Frozen Food
Frozen Foods require a special handling delivery, please read carefully before you place the order.
Deliver within 1-3 working days from 2-6pm on WED-SAT ONLY. If you require other delivery timing or specific weekdays please leave a message at check out.
Flat rate of $25.00 for orders below $120 per one address FREE delivery for orders above $120 per one address.
We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food.
Re-delivery will be subjected to flat rate charges of $25.00 In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement.
Delivery Time
Deliveries are from Mon - Sat for Non Frozen Items and Wed - Sat for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$30 depends on your location).
Out of stock items
If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.
However, do note that if the order amount becomes less than $59, a flat $5 delivery fee applies.
International Delivery
Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.
We will be sending a separate email to you after receiving your order, please acknowledge the email by replying us. If no reply received, order will be cancelled with -10% restocking fees.
For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time. Please don't choose the Singapore delivery and key in your overseas delivery, if you did, your order will be cancelled with 20% restocking fees.
Alternatively, if you have your forwarder, you may use your forwarder too.
Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check with us before you place an order. Check your country immigration regulations before placing an order with us, we will not be held for responsible if your order is confiscated due to the immigration regulations. any taxes incurred during import will be paid by buyer.
Singapore Delivery Lead Times
Current lead times for delivery is 2-5 days depending on item in your orders.
Some items are usually will take additional 1-7 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.
Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.
International Lead Times
International Shipping will take a minimum of 10 working days and subjected to delay due to peak season or other reasons. You will receive shipping notification on your email once we shipped out your order. You can use the tracking to track your order.
We are not responsible of any delay caused by the transit and any lost parcel.
Pre-Order
If you purchase our pre-order products, please check the ETA here, or you may contact us directly.
If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com
Return & Exchange Policy
Overseas shipment are not be able to be cancelled or refund after order is fulfilled. when you purchased from overseas, this clause is covered under our terms & conditions before you check out.To be eligible for a return/refund/exchange.
1. Your item must be in the same condition that you received it, unworn or unused, with tags INTACT not cut off, with plastic wrapping (if any and unopened) and in its original packaging (NO furs, NO scratch, NO stain, NO tear).
2. Any of the tags, or wrapping must be unopened, good condition meaning not torn and damages (NO furs, NO scratch, NO stain, NO tear).
3. We are not be able to process if your item is purchased during clearance, pop-up, live streaming, bundles, gift card, pre-order or received as gift.
4. You’ll also need the receipt or proof of purchase and within 7 days after the delivery delivered dates.
NO EXCHANGE OR RETURN FOR ANY WEARABLES ACCESSORIES (INCLUDING CARRIER), BED, PERISHABLES ITEMS LIKE FOOD, TREATS, SUPPLEMENTS, ANY LIQUID OR BALM ITEMS.
NO CANCELLATION AFTER ORDER IS CONFIRMED. HOWEVER, WE DESERVE THE RIGHTS TO CANCEL ANY ORDER WHEN NECESSARY TO PREVENT FURTHER INCONVENIENCE FOR BOTH PARTIES.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp us within 7 days after the delivery date. we will not be able to process your request after 7 days.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as treats, supplements & other food related), wearables accessories (such as leash, collars, harness, carrier, etc) and personal care goods (such as liquid / balm product) & Bed. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, preordered or gift cards and not original shape.
You can contact us at woof@shopthepaw.com or WhatsApp. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of any lost mail. An Items sent back to us without first requesting a return will not be accepted.
Exchanges
Once we received the return parcel, we will make changes on your current order and update you the status of the exchange.
Refunds
We will notify you once we’ve received and inspected your return after 3-14 working days and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method after deducting 10% restocking fees & delivery fees.
How much will you get back?
* Original total order - Delivery fees ($5.00 for regular delivery) - 10% restocking fees *
Example, if your total order is $100, delivery fees is $5 and 10% restocking fees of $10. You will receive $85 back to your original payment.
If rejected, you will need to come to our office to collect your item(s), or you can opt in for delivery at a fees.
Please be reminded that it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.
You can always contact us for any return question at woof@shopthepaw.com or WhatsApp us.
Shop The Paw reserves the rights to change any policies without prior notices. all policies are covered under our Terms & Conditions that you have agree before checking out the order.
DISCLAIMER
Pet owners know that health or grooming products are not to cure any serious medical issues or any form, but it is to be fed as supplementary only. Always consult with your vet when in doubt.
Pet's treats are to be fed as treats or rewards, do not leave your pet alone with treats or chew that could be a possibility of choking hazard items for them.
Pet's accessories and toys are mostly sturdy, cute and perfect for everyday use, we do not recommend them for dogs/cats with behavioural issues or are overly aggressive chewers.
No accessories or toys are NOT indestructible, and they are certainly NOT chew-proof, please supervise your pet when they are in use of any accessories or toys.
For the safety of your pet, please inspect the accessories or toys frequently for any signs of wear and tear before walks and replace when necessary.
Shop The Paw takes no legal liability or responsibility for the use or misuse of the product(s). It is the buyers/pet owners' sole responsibility to ensure the item(s) are to be used correctly and understand that no circumstantiate guidance can be given. We advise using with caution, keeping your pets safe at all times. always have fresh water for your pets when you feed them treats or chews.
Wear and tear are to be EXPECTED. it is fully dependant on the nature of the products, your usage and how you care for our products.
PRODUCT COLOURS & SIZINGProduct colour may slightly vary due to lighting sources or individual monitor colour or brightness settings.
Product size may have 1-2cm differences due to manual measurement and handmade products.
Buyers must ensure they buy the correct size for their pet and check the item before cutting off any tags or labels, check if it fits properly prior to use. We are unable to take the responsibility for sizing errors. Please always refer to our size guide page on each products, most of them have the sizing measurement on their description. if your pet is on in between sizing, please size up and always allow 2 fingers allowance.
HAZARDCertain packagings are considered as choking hazard. Plastic packaging, hang tags and similar item should always be cut, removed and kept out of the reach of children, they are likely to ingest or chew on the parts.
Always remove the packaging or hang tags before you let your pets play with it. it is pet owner responsible to keep these choking hazard items away from their pets or children.
OTHERSThe Disclaimer / Policy / Terms & Conditions / Prices are updated and/or amended regularly, We reserve the right to make any changes immediately and without any prior notice.
We do not take any responsibility for damage which ensues from your actions. If in doubt, please email us at woof@shopthepaw.com
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