Augustine Approved Little Universe (Organic Mushroom) for Dogs
Shipping Policy
Singapore Local Delivery
Non-Frozen Items
Order $59 and above to get free door-step delivery (except for remote areas). For orders below $59, a flat delivery fee of $5 applies.
Frozen Foods require a special handling delivery, please read carefully before you place the order.
- We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food. Re-delivery will be subjected to flat rate charges of $25.00
- In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement
Delivery Time
Deliveries are from Mon - Sat for Non Frozen Items and Wed - Sat for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$30 depends on your location).
Out of stock items
If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.
However, do note that if the order amount becomes less than $59, a flat $5 delivery fee applies.
International Delivery
Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.
After we received your order, we will send you a confirmation email, please acknowledge the email by simply replying back the email we sent. If no reply received, order will be cancelled and there will be 10% restocking fees.
For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time. Please don't choose the Singapore delivery and key in your overseas delivery, if you did, your order will be cancelled with 20% restocking fees.
Alternatively, if you have your forwarder, you may use your Singapore forwarder too.
Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check your custom regulation before you place an order with us, we will not be held for responsible if your order is confiscated due to the immigration regulations. any taxes incurred during import will be paid by buyer. if any parcel returned back to us, we will only refund the product(s) cost after 5% restocking fees and no refund for shipping fees as it has incurred shipping fees to send it over. any return shipping fees will paid by buyer at buyer cost.
Singapore Delivery Lead Times
Current lead times for delivery is 2-5 days depending on item in your orders.
Some items are usually will take additional 1-7 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.
Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.
International Lead Times
International Shipping will take a minimum of 10 working days and subjected to delay due to peak seasons or other reasons. You will receive shipping notification on your email once we shipped out your order. You can use the tracking to track your order.
We are not responsible of any delay caused by the transit and any lost parcel by your local delivery service.
Pre-Order
If you purchase our pre-order products, please check the ETA here, or you may contact us directly.
If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com
Return, Cancellation & Exchange Policy
Overseas shipment are not be able to be cancelled or refund after order is confirmed. when you purchased from overseas, this clause is covered under our terms & conditions before you check out.
To be eligible for a return/refund/exchange.
- Your item must be in the same condition that you received it, unworn or unused, with tags INTACT not cut off, with plastic wrapping (if any and unopened) and in its original packaging (NO furs, NO scratch, NO stain, NO tear).
- Any of the tags, or wrapping must be unopened, good condition meaning not torn and damages (NO furs, NO scratch, NO stain, NO tear).
- We are not be able to process if your item is purchased during clearance, pop-up, live streaming, bundles, with gift card, pre-order or received as gift.
- You’ll also need the receipt or proof of purchase and within 7 days after the delivery delivered dates.
NO EXCHANGE OR RETURN FOR ANY WEARABLES ACCESSORIES (INCLUDING CARRIER), BED, PERISHABLES ITEMS LIKE FOOD, TREATS, SUPPLEMENTS, ANY LIQUID OR BALM ITEMS.
NO CANCELLATION ONCE ORDER IS CONFIRMED. HOWEVER, WE DESERVE THE RIGHTS TO CANCEL ANY ORDER WHEN NECESSARY TO PREVENT FURTHER INCONVENIENCE FOR BOTH PARTIES.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp us within 7 days after the delivery date. we will not be able to do any exchange/refund if it is more than 7 days.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as treats, supplements & other food related), wearables accessories (such as leash, collars, harness, carrier, etc) and personal care goods (such as liquid / balm product) & Bed. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, preordered or gift cards and any goods that is not in original shape.
You can contact us at woof@shopthepaw.com or WhatsApp. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of any lost mail. An Items sent back to us without first requesting a return will not be accepted.
Exchanges
Once we received the return parcel, we will make changes on your current order and update you the status of the exchange.
Refunds
We will notify you once we’ve received and inspected your return after 3-14 working days and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method after deducting 10% restocking fees & delivery fees.
How much will you get back?
* Original total order - Delivery fees ($5.00 for regular delivery) - 10% restocking fees *
Example, if your total order is $100, delivery fees is $5 and 10% restocking fees of $10. You will receive $85 back to your original payment.
If rejected, you will need to come to our office to collect your item(s), or you can opt in for delivery at a fees.
Please remember it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.
You can always contact us for any return question at woof@shopthepaw.com or WhatsApp us.
PRODUCT DETAILS
Augustine Approved Little Universe (Organic Mushroom) for Dogs
THE WORLD’S BEST 100% CERTIFIED ORGANIC MUSHROOM SUPPLEMENT FORMULATED FOR DOGS
HEART, IMMUNITY, pH, ENERGY AND DIGESTION
LITTLE UNIVERSE®
- 100% Dual Certified Organic with ACO & USDA
- Made under & governed by Australian human food standards
- Suitable for dogs with inflammatory conditions
- No excipients, stabilisers or synthetics
- Promotes digestion & absorption of nutrients
- Naturally enhances performance & vitality
- Rich in antioxidants & helps to balance pH
- Promotes normal, healthy heart function
- Supports the immune system
- Helps maintain a healthy gut
Years in the making, Little Universe® is finally here!
When I began to learn about the incredible benefits of mushrooms, I was amazed to read about Mycelium - the long threads spreading underground that can be looked at as a nature's communication network. Through this network, trees and plants work with fungi in a harmonious relationship... and I thought wowsers, there’s a whole Little Universe under there!
At the same time, like all of us, our dogs are also our Little Universe so I could not think of a more fitting name for a product so healthy I wish I could have been giving Augustine from the first day she came into my life.
We are excited to share with you what we genuinely believe is the best mushroom supplement on the market that was specifically formulated for dogs.
Why should I add Little Universe® to my dog's diet?
Years in the making, Little Universe® is made from the very best mushroom extracts we could find based on the way they are grown and the extraction process. Just like many natural foods, mushrooms inherently have medicinal benefits and can provide nutritional support to help reduce the risk of disease, as well as to support the body in case of an existing disease.
The nutritional value of this product is so dense that dogs need only to consume a small amount to get the benefits, in turn making its retail price reasonable in comparison to cheaper products.
While we make no specific medicinal claims about the benefits of mushrooms due to labelling restrictions in Australia, information on each mushroom can easily be searched.
What should I look out for when selecting a quality mushroom supplement for my dog?
Those familiar with the benefits of mushrooms look for a high Beta-Glucan content as a sign of quality. The ACTIVE Beta-Glucan content of our mushroom extract ingredients ranges from 10-40% and we claim that the overall ACTIVE Beta-Glucan content of Little Universe® is 16.25%.
Unfortunately, the body cannot absorb the Beta-Glucans from powders well at all and our world-class extraction process an integral part of making the true benefits of mushrooms bioavailable.
Interestingly, powders will lab-test much higher than extract powders for Beta-Glucans so a common practise is to use mushroom powders while claiming that they are extract powders. This has caused a lot of confusion in the market as it can give a false impression of quality.
While our listed overall Beta-Glucan level of 16.25% may appear low, we are stating the ACTIVE Beta-Glucans as it is an honest and genuine representation.
We know that our extraction process is industry-leading and we believe that products advertising ratios (e.g. 10:1 or 20:1), for the same mushrooms are at the very least using less efficient and dated processes.
Is liquid or powder more potent and nutrient dense?
Extract powder is far more potent and nutrient dense as you are getting 100% mushroom rather than a dilution that is primarily water or alcohol.
A note about the Feeding Guide
Making an accurate feeding guide for an extract product was extremely difficult because the smallest spoon size in most spoon sets is ¼ teaspoon. To be accurate according to the research, we would need to have a starting spoon size of 1/16th of a teaspoon.
One teaspoon of Little Universe® is approx. 1.7g / 0.059oz. Even if you are to feed your dog half of the recommended amount, it will still be more than adequate to obtain its benefits.
We wanted to go recommend more rather than less to ensure dogs are obtaining its benefits, but as a guide, the concentration of nutrients in Little Universe is recommend for adult humans at 1 teaspoon a day.
100% CERT. ORGANIC FRUITING BODY INGREDIENTS
Extracts: Turkey Tail 12:1, Lion’s Mane 8:1 (dual), Reishi 15:1 (dual), Maitake 8:1, Cordyceps 8:1, Shiitake 8:1, Chaga 8:1 (dual). Powder: Reishi.
Guide: 8:1 etc. refers to 8kg of mushrooms required to produce 1kg of mushroom extract powder.
Storage & Use
Use within 3 months of opening. Store tightly sealed in a cool, dry place away from sunlight below 30°C / 86°F. Ok to refrigerate.
Disclaimer
We make no claims that this will cure you or your animals in any way shape or form. Do not take remedially. This product is not intended to diagnose, treat, cure, or prevent any disease.
So what DOESN'T Augustine approve?
Additives, chemicals, colourings, dairy, fillers, flavourings, grains, gluten, irradiation, meat or meat by-products, MSG, palm oil, preservatives, salts, sweeteners, synthetics, and GMOs.
Just like all our products, Little Universe carries the following symbols:
Original
SIZE & FIT
REVIEWS
SHIPPING & RETURNS
Shipping Policy
Singapore Local Delivery
Non-Frozen Items
Order $59 and above to get free door-step delivery (except for remote areas). For orders below $59, a flat delivery fee of $5 applies.
Frozen Food
Frozen Foods require a special handling delivery, please read carefully before you place the order.
Deliver within 1-3 working days from 2-6pm on WED-SAT ONLY. If you require other delivery timing or specific weekdays please leave a message at check out.
Flat rate of $25.00 for orders below $120 per one address FREE delivery for orders above $120 per one address.
We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food.
Re-delivery will be subjected to flat rate charges of $25.00 In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement.
Delivery Time
Deliveries are from Mon - Sat for Non Frozen Items and Wed - Sat for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$30 depends on your location).
Out of stock items
If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.
However, do note that if the order amount becomes less than $59, a flat $5 delivery fee applies.
International Delivery
Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.
We will be sending a separate email to you after receiving your order, please acknowledge the email by replying us. If no reply received, order will be cancelled with -10% restocking fees.
For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time. Please don't choose the Singapore delivery and key in your overseas delivery, if you did, your order will be cancelled with 20% restocking fees.
Alternatively, if you have your forwarder, you may use your forwarder too.
Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check with us before you place an order. Check your country immigration regulations before placing an order with us, we will not be held for responsible if your order is confiscated due to the immigration regulations. any taxes incurred during import will be paid by buyer.
Singapore Delivery Lead Times
Current lead times for delivery is 2-5 days depending on item in your orders.
Some items are usually will take additional 1-7 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.
Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.
International Lead Times
International Shipping will take a minimum of 10 working days and subjected to delay due to peak season or other reasons. You will receive shipping notification on your email once we shipped out your order. You can use the tracking to track your order.
We are not responsible of any delay caused by the transit and any lost parcel.
Pre-Order
If you purchase our pre-order products, please check the ETA here, or you may contact us directly.
If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com
Return & Exchange Policy
Overseas shipment are not be able to be cancelled or refund after order is fulfilled. when you purchased from overseas, this clause is covered under our terms & conditions before you check out.To be eligible for a return/refund/exchange.
1. Your item must be in the same condition that you received it, unworn or unused, with tags INTACT not cut off, with plastic wrapping (if any and unopened) and in its original packaging (NO furs, NO scratch, NO stain, NO tear).
2. Any of the tags, or wrapping must be unopened, good condition meaning not torn and damages (NO furs, NO scratch, NO stain, NO tear).
3. We are not be able to process if your item is purchased during clearance, pop-up, live streaming, bundles, gift card, pre-order or received as gift.
4. You’ll also need the receipt or proof of purchase and within 7 days after the delivery delivered dates.
NO EXCHANGE OR RETURN FOR ANY WEARABLES ACCESSORIES (INCLUDING CARRIER), BED, PERISHABLES ITEMS LIKE FOOD, TREATS, SUPPLEMENTS, ANY LIQUID OR BALM ITEMS.
NO CANCELLATION AFTER ORDER IS CONFIRMED. HOWEVER, WE DESERVE THE RIGHTS TO CANCEL ANY ORDER WHEN NECESSARY TO PREVENT FURTHER INCONVENIENCE FOR BOTH PARTIES.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, do contact us directly to WhatsApp us within 7 days after the delivery date. we will not be able to process your request after 7 days.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as treats, supplements & other food related), wearables accessories (such as leash, collars, harness, carrier, etc) and personal care goods (such as liquid / balm product) & Bed. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, preordered or gift cards and not original shape.
You can contact us at woof@shopthepaw.com or WhatsApp. If your return is accepted, we’ll send you a return shipping address, you must send it with paid & traceable delivery to us, because we are not responsible of any lost mail. An Items sent back to us without first requesting a return will not be accepted.
Exchanges
Once we received the return parcel, we will make changes on your current order and update you the status of the exchange.
Refunds
We will notify you once we’ve received and inspected your return after 3-14 working days and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method after deducting 10% restocking fees & delivery fees.
How much will you get back?
* Original total order - Delivery fees ($5.00 for regular delivery) - 10% restocking fees *
Example, if your total order is $100, delivery fees is $5 and 10% restocking fees of $10. You will receive $85 back to your original payment.
If rejected, you will need to come to our office to collect your item(s), or you can opt in for delivery at a fees.
Please be reminded that it can take some time for your bank / credit card company / GrabPay / Hoolah / etc to process and post the refund to you. If after 7-14 working days and have yet to receive your refund, please contact us again and we will check on your behalf with our payment provider company.
You can always contact us for any return question at woof@shopthepaw.com or WhatsApp us.
Shop The Paw reserves the rights to change any policies without prior notices. all policies are covered under our Terms & Conditions that you have agree before checking out the order.
DISCLAIMER
Pet owners know that health or grooming products are not to cure any serious medical issues or any form, but it is to be fed as supplementary only. Always consult with your vet when in doubt.
Pet's treats are to be fed as treats or rewards, do not leave your pet alone with treats or chew that could be a possibility of choking hazard items for them.
Pet's accessories and toys are mostly sturdy, cute and perfect for everyday use, we do not recommend them for dogs/cats with behavioural issues or are overly aggressive chewers.
No accessories or toys are NOT indestructible, and they are certainly NOT chew-proof, please supervise your pet when they are in use of any accessories or toys.
For the safety of your pet, please inspect the accessories or toys frequently for any signs of wear and tear before walks and replace when necessary.
Shop The Paw takes no legal liability or responsibility for the use or misuse of the product(s). It is the buyers/pet owners' sole responsibility to ensure the item(s) are to be used correctly and understand that no circumstantiate guidance can be given. We advise using with caution, keeping your pets safe at all times. always have fresh water for your pets when you feed them treats or chews.
Wear and tear are to be EXPECTED. it is fully dependant on the nature of the products, your usage and how you care for our products.
PRODUCT COLOURS & SIZINGProduct colour may slightly vary due to lighting sources or individual monitor colour or brightness settings.
Product size may have 1-2cm differences due to manual measurement and handmade products.
Buyers must ensure they buy the correct size for their pet and check the item before cutting off any tags or labels, check if it fits properly prior to use. We are unable to take the responsibility for sizing errors. Please always refer to our size guide page on each products, most of them have the sizing measurement on their description. if your pet is on in between sizing, please size up and always allow 2 fingers allowance.
HAZARDCertain packagings are considered as choking hazard. Plastic packaging, hang tags and similar item should always be cut, removed and kept out of the reach of children, they are likely to ingest or chew on the parts.
Always remove the packaging or hang tags before you let your pets play with it. it is pet owner responsible to keep these choking hazard items away from their pets or children.
OTHERSThe Disclaimer / Policy / Terms & Conditions / Prices are updated and/or amended regularly, We reserve the right to make any changes immediately and without any prior notice.
We do not take any responsibility for damage which ensues from your actions. If in doubt, please email us at woof@shopthepaw.com
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