Shipping policy
Shipping Policy
Singapore Local Delivery
Non-Frozen Items [NEW]
Order $59 and above to get free door-step delivery.
Order $29 and above to get subsidised delivery, pay only $3.80.
For orders below $59, a flat delivery fee of $5 applies.
(extra charges may apply for remote areas).
Frozen Foods require a special handling delivery, please read carefully before you place the order.
- We will NOT be able to leave frozen food at your door, as the is significant chance of contamination or food spoilage, please make sure someone at home to collect your frozen food. Re-delivery will be subjected to flat rate charges of $25.00
- In the event that noone around to receive the Frozen & Non-Frozen Items and courier was instructed to leave at safe places such as riser, shoe rack, cooler box, delivery box, etc. Proof of Delivery & Call Logs will be given and Shop The Paw will not be held liable for any damages/replacement
Delivery Time
Deliveries are from Mon - Sat for Non Frozen Items and Mon-Fri for Frozen Foods (excluding PH eve & PH). For urgent orders, you can contact us for a special arrangement at a fee ($10-$20 depends on your location) or certain min. order applies for free urgent local delivery (subjected to availability).
Out of stock items
If one or more of the items you ordered is out of stock, we will notify you via WhatsApp. You can make changes to your order or request for a full refund.
However, do note that if the order amount becomes less than $59, a flat ($3.90 - $5) delivery fee applies.
International Delivery
Available automatic weights shipment for certain country. however, if the items fall above the stated weight, we will contact you for further details or necessary action if required.
For other international Shipping please email or WhatsApp us with the item(s) that you would like to purchase together with your delivery address. We will get back to you within 2-5 working day with a delivery cost and estimated transit time.
Alternatively, if you have your forwarder, you may use your forwarder too.
Please Note that liquid items are not be able to ship to overseas from Singapore. For Pet Supplements & treats, do check with us before you place an order. Check your country immigration regulations before placing an order with us, we will not be held for responsible if your order is confiscated due to the immigration regulations. any taxes incurred during import will be paid by buyer.
if any parcel returned back to us, we will only refund the product(s) cost with a restocking fees*, no refund for shipping fees as it has incurred shipping fees to send it over. any return shipping fees will paid by buyer at buyer cost.
Delivery Lead Times
Current lead times for delivery is 1-5 days depending on item in your orders.
Some items are usually will take additional 1-3 days to retrieve your order from our warehouse. However, we will try our best to ship out as soon as possible.
Most of our items are usually ship out the next day and expecting the parcel to arrive 1-3 working days after courier pick up scheduled (except Weekends, PH eve & PH). Fulfilment time will be cut off at 12PM daily.
Pre-Order
If you purchase our pre-order products, please check the ETA here, or you may contact us directly.
If you have any questions regarding our shipping services, feel free to drop us a WhatsApp Messages or Email us at woof@shopthepaw.com
THIS POLICIES ARE ONLY APPLICABLE FOR WEBSITE PURCHASE, NOT OTHER PLATFORM OR PROVIDER
shop the paw pte ltd reserves the rights to change any policies without prior notices.
